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Key calls or incidents can be automatically identified and selected for evaluation based on incident type and other criteria. VPI's customers are preparing to use the suite's quality evaluation module for monitoring and analysis of their success with NG9-1-1 infrastructure conversion. The integrated learning system helps to quickly bridge any knowledge or performance gaps identified. In addition, VPI EMPOWER 911 is designed for fast implementation within just days, and at an affordable price.
The modular VPI EMPOWER 911 suite includes VPI CAPTURE PRO emergency voice recording, VPI QUALITY call taker assessment and VPI COACHING eLearning. Each solution is robust and powerful, but they are exponentially more valuable when integrated.
VPI (Voice Print International, Inc.) is a premier innovator and provider of mission-critical emergency voice recording and workforce optimization solutions for government agencies, first responders, emergency service providers, security companies, and enterprises worldwide. More than 1,200 customers in over 45 countries rely on VPI's award-winning suite of communications center solutions to capture, analyze, evaluate, and share their recorded communications. In addition to secure records management for evidentiary purposes, VPI solutions enable federal, state, local, and private agencies to ensure compliance with policies and regulations, improve the quality of their mission-critical voice and data interactions, maximize the performance and retention of their staff, and deliver first-rate customer service. For more information, contact us at 1-800-200-5430.
About Public Safety Communications:
Elsevier Public Safety, an Elsevier business located in San Diego, Calif., produces public safety products and services including JEMS (Journal of Emergency Medical Services), FireRescue Magazine, Law Officer, other products. Elsevier is a world-leading publisher of scientific, technical and medical information products and services. Working in partnership with the global science and health communities, the company publishes more than 1,800 journals and 2,200 new books per year. Elsevier elsevier(dot)com is a global company headquartered in Amsterdam, The Netherlands and has offices worldwide.
VPI (Voice Print International) is the premier global provider of interaction recording and analytics, contact center quality management and workforce optimization solutions.
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